FAQs

Questions

Answers

Q: What guarantee do I get when I purchase my Watch?

A: Your watch will come with a guarantee against defects in material and workmanship for one year from the date of purchase

Q: What does the guarantee cover?

A: Your guarantee covers defects in material and workmanship, but of course you still have your statutory rights.

Q: How accurate should my watch be?

A: Seiko Watches (Including Kinetic, Quartz and Solar) +/-15 seconds per month

Seiko Perpetual Calendar watches +/- 20 seconds per year

Seiko Mechanical Watches +/- 25 seconds per day

Pulsar Watches +/- 20 seconds per month

Lorus Watches +/- 30 seconds per month

Seiko Clocks +/- 30 seconds per month

Q: What exactly does the water resistance description on my watch mean?

A: The Water resistance relates to pressure as measured in the equivalent of a static tank of water at a given depth under water. But please note, the faster an object is moved in or against water, the greater the pressure on the watch. For that reason, a watch that is water resistant to 30 metres may leak if exposed to water coming forcefully from a tap, or worn whilst viourously swimming or diving, as the increased pressure may exceed the designed resistance.

Please see the chart below:

(1bar = 10m pressure) Water Resistant 50m 100m 150m 200m 1000m
    5 bar 10 bar 15 bar 20 bar 100bar
Accidental Splashes            
Swimming x          
Swimming
Snorkelling
Water Sports
x x        
Scuba
Diving
x x x x x*  
Professional Deep Sea Diving x x x x x*  

* only watches marked "Divers" on the dial should be used for diving, as they fully comply with the international standards for divers watches.

You must not press the buttons on the watch while the watch is submerged in water or still wet. You must not pull out the winder while the watch is submerged in water. If the case, glass or seal is damaged in any way the watch will no longer be guaranteed water-resistant. Condensation can appear in any watch and is caused by a sudden change in temperature i.e. When a watch is removed from a cold room and placed into a warm room, or vice versa. The appearance of condensation does not mean the watch will not operate but it should be checked by us. A watch exposed to sea water should be washed well in fresh water and wiped dry. Batteries in water-resistant watches should be replaced by us so that the seal can be checked and renewed if necessary, otherwise the watch may no longer be guaranteed water-resistant. Water-resistance is not a permanent condition. For example, the gaskets that are around the stem, caseback and glass will deteriorate with time and should be inspected and changed periodically. It is good practise to change the battery hatch or caseback gaskets whenever the battery is changed.

Q: How often should I service my watch?

A: Mechanical dress watches will require servicing every 18 months to 2 years Other mechanical watches between 2 to 3 years Quartz watches should be serviced every 2 to 3 years

Q: What should I do if my Seiko, Pulsar or Lorus watch/clock needs repair?

A: The service and repair division of Seiko UK Ltd is at the head office in Maidenhead. You should send your watch/clock to:

SUL, SC House, Vanwall Road, Maidenhead, Berkshire, SL6 4UW

Please fully describe the problem or symptoms you are having with your watch or clock. Include your guarantee or proof of purchase if the watch/clock is still within the guarantee period. Make sure your name and address are shown on both the outside of the package as a return address, and on the correspondence inside. Keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference. Always insure the packaging to protect yourself in case of a loss in transit and to make tracing possible if necessary. Package the timepiece well to protect it in transit. Please note you can also have an authorised retailer process the repair for you.

Q: I've been to a number of Seiko retailers in my area, and none of them carries the watch I want. How do I get it?

A: If you know the model number of the watch you want to buy, any one of our authorised retailers can place a special order for you.

Q: Will I get an estimate before my watch/clock is repaired?

A: If your watch/clock is out of guarantee and the repair is therefore chargeable, you will receive a written estimate outlining all repair costs. If you wish to go ahead please return the estimate or call the service centre on 0870 700 0988 - National call rate. If you give instructions in your letter that no estimate is required, regardless of cost, no estimate will be given and the repair will be forwarded to the workshop for the work involved.

Q: I have lost my instruction book. Can I get another on the web?

A: Visit our Service section where you can download PDF files on each make of watch.